Looking for answers / help?
Find answers with ease using our FAQ help centre. We have categorised commonly asked questions below:
Accounts & Passwords
Can’t remember the email address you used?
Contact a member of our team who can help find your login details.
No, sorry. Your username cannot be changed as it’s the unique field that our system uses to store data (order history etc…). However, you can access your account using your email address. You can change the email address associated with your account.
You account could be locked for a number of reasons included admin suspension and security issues.
The most common reasons is because you’ve entered your password wrong too many times. In most cases, this should reset itself within 30 minutes. If you can’t remember your password, you should use the lost password links provided in the ‘I’ve lost my password’ tab above.
Product & Orders
There are certain products (particularly in the Million Dollar System Range) that are strictly for Platinum Technicians only.
How to become a Platinum Technician?
I am already a Platinum Technician?
If you are already a Platinum Technician, ensure you’re logged into your shop account when viewing products.
I am already logged into my Platinum Technician account?
Contact our team who can look into the issue you’re having.
Product orders via our online shop usually arrive between 3 and 5 working days. If you placed an order more than 5 working days ago, you should use you tracking number to find our the status of your delivery.
- Exclusivity to a certain user
- Subject to minimum order value
- Platinum Tech / Medi+ exclusivity
- Expiry date
- Usage date
If you still believe that you have a valid coupon that isn’t working, you may contact a member of our team who can help.
We use a third party payment system provider, Stripe, to take payments online. As part of Stripe’s cyber security, the card that you use to pay MUST match the billing address you have entered. If you are receiving ‘Postcode Verification Failed’ error when checking out, you should check that the card is registered to the address you have entered.
What if I want my products delivered somewhere else?
That fine! Our system allows you to enter separate ‘Billing details’ and ‘Shipping details’. When checking out, ensure you click ‘Deliver to a different address’. Remember, the ‘Billing details’ MUST match the address where your payment card is registered.
Yes you can, we support dropshipping! Our system allows you to enter separate ‘Billing details’ and ‘Shipping details’. When checking out, ensure you click ‘Deliver to a different address’.
You should enter your details in the ‘Billing’ section and your customers details in the ‘Shipping’ details. You should also make us aware that your order is ‘Being Dropshipped’ in the ‘Order notes’ box on the checkout page.
Training & Certification
This process can take up to 3 weeks.
If you trained over 3 weeks ago and have still not received your certificate, please contact our team who can help.